Return & Replacements

GGHYRO.COM promises to deliver high-quality products, in excellent condition, to your door,
in the shortest amount of time possible. If, for any reason, your shipment is not satisfactory, we
will gladly replace it or accept a return of the merchandise. An item must meet the following
criteria for a return:

• All returned merchandise must be unopened & sellable condition
• The product must be free from scratches and/or defects
• The product must not have been installed or used in any way
• You must have the original packaging for the item
• There are no returns on special order items, unless defective
• Evidence of damage and missing parts, such as photos and/or courier messages, must be submitted upon request
• Evidence of damage and missing parts, such as photos and/or courier messages, must be submitted upon request
• All returns are subject to a 20% restocking fee.  
• Customer is responsible for return shipping.  

Items that are ineligible for return:

• All nutrients, additives, & pest management, both liquid and powder
• All Scientific Probes.
• All Lamps & Bulbs.
• Returns and exchanges requests must be made within 15 days of receiving your product(s)
• Once the request is approved, the item must be shipped within 7 days of the notice.
• Merchandise must not have been damaged in freight transit
• Items flagged as special-order or SPO on our site will not be accepted for returns. If the item(s) is defective upon delivery, we will send out a replacement as long as it’s available or we will issue a credit in full to the account used at the time of the original purchase.
• Your refund or replacement will be issued promptly once the returned item(s) are received and processed in our warehouse.