Return & Replacements

GGHYRO.COM promises to deliver high-quality products, in excellent condition, to your door,
in the shortest amount of time possible. If, for any reason, your shipment is not satisfactory, we
will replace it or accept a return of the merchandise. An item must meet the following
criteria for a return:

  • All returned merchandise must be unopened & in sellable condition
  • The product must be free from scratches and/or defects
  • The product must not have been installed or used in any way
  • You must have the original packaging for the item
  • There are no returns on special order items, unless defective
  • Evidence of damage and missing parts, such as photos and/or courier messages, must be submitted upon request
  • All returns are subject to a 25% restocking fee.
  • Customer is responsible for return shipping.

Items that are ineligible for return:

  • All nutrients, additives, & pest management, both liquid and powder
  • All Scientific Probes.
  • All Lamps & Bulbs.
  • Returns and exchange requests must be made within 15 days of receiving your product(s)
  • Once the request is approved, the item must be shipped within 7 days of the notice.
  • Merchandise must not have been damaged in freight transit
  • Items flagged as special order, SPO, or processed through the request a quote program will not be accepted for returns. If the item(s) is defective upon delivery, we will send out a replacement as long as it’s available or we will issue a credit in full to the account used at the time of the original purchase.
  • Your refund or replacement will be issued promptly once the returned item(s) are received and processed in our warehouse.
  • If ineligible items are returned under a false claim, the customer will be responsible for shipping fees to return the item.  

 

Products Damaged During Shipping.

If your order or products arrive damaged as a result of shipping we can issue a refund strictly under the following conditions.  

  • Upon package arrival, please inspect all parcels immediately.
  • Please report any damages or missing items to the courier and GGHYDRO.COM immediately.
  • We will not accept lost package(s), damage(s) claims after 7 days of delivery confirmation.
  • We will require the following information:
    • Photos showing all sides of the external box including the shipping label
    • Photos showing all internal packing material.
    • Photos showing the damaged product
    • Do not discard packaging or contents until the refund has been issued.  
  • Damaged shipping claim refunds can take up to two weeks to complete.